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Terms of Service

The terms that govern your access to and use of Keldr — our website, applications, local-first transcription, optional cloud services, AI features, integrations, and support.

Last Updated: [Insert date]

We've tried to make these Terms of Service as simple and digestible as possible. If you have any questions, please reach out to us at [insert support email].

These Terms of Service ("Terms") govern your access to and use of Keldr's website, applications, local-first AI transcription features, optional cloud services, AI scheduling, workflow automation, integrations, support, and related services (collectively, the "Services").

The Services are provided by the provider trading as Keldr ("Keldr," "we," "us," or "our").

By accessing or using the Services, creating an account, starting a subscription, or otherwise agreeing to these Terms, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. The Services

Keldr provides a local-first AI transcription service with optional paid cloud usage and transcription services. The Services may include:

  • Local-first transcription features
  • Optional cloud transcription
  • Audio and video processing
  • Transcripts, captions, speaker labels, notes, summaries, and action items
  • AI scheduling and workflow automation
  • Calendar, email, messaging, CRM, project management, storage, and other integrations
  • Workspace and team features
  • Paid plans and usage-based cloud services
  • Support, documentation, and related services

Some features may run locally on your device or infrastructure. Other features may require internet access, Keldr-hosted infrastructure, third-party service providers, or integrations selected by you or your organization.

We may add, change, suspend, or discontinue parts of the Services from time to time. We will try to provide reasonable notice where a change materially affects paid functionality, but we may make changes without notice where needed for security, legal, operational, or technical reasons.

2. Eligibility and Authority

You must be able to form a legally binding contract to use the Services. You may not use the Services if you are prohibited from doing so under applicable law.

If you use the Services on behalf of a company, organization, client, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to both you and that entity.

If you use the Services through an employer, client, organization, or workspace, that organization may control your access, workspace, content, settings, integrations, billing, and data retention.

3. Accounts

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity under your account
  • Configuring appropriate access controls
  • Ensuring only authorized users access your workspace
  • Promptly notifying us of unauthorized access or suspected compromise

We are not responsible for losses caused by your failure to secure your account, devices, credentials, integrations, or customer-controlled infrastructure.

4. Plans, Subscriptions, and Billing

Keldr may offer free plans, paid subscriptions, trials, usage-based cloud services, transcription services, add-ons, or other paid features.

By purchasing a paid plan or paid service, you authorize Keldr and our payment providers to charge the applicable fees, taxes, usage charges, and other amounts described at checkout, in an order form, or in the product.

Unless otherwise stated:

  • Subscription fees are billed in advance
  • Usage-based fees may be billed in arrears or as incurred
  • Fees are non-refundable except where required by law or expressly stated by Keldr
  • You are responsible for all taxes, duties, and similar charges
  • You must keep billing information accurate and up to date

If payment fails, we may suspend or downgrade access to paid features after reasonable notice where practicable.

We may change pricing or plan features from time to time. For active subscriptions, price changes will take effect at the next renewal or after notice as required by applicable law or your order terms.

5. Trials, Free Plans, and Beta Features

Keldr may offer free plans, trials, beta features, preview features, experimental features, or early-access features.

We may modify, limit, suspend, or end free, trial, beta, preview, or early-access features at any time. These features may be less reliable, less tested, or subject to additional limitations.

You should not use beta, preview, experimental, or early-access features with sensitive, regulated, or mission-critical data unless you have assessed the risks and determined they are appropriate for your use.

6. Customer Content

"Customer Content" means audio, video, recordings, meeting content, transcripts, captions, speaker labels, titles, summaries, notes, action items, tasks, calendar information, workflow inputs and outputs, files, metadata, integrations data, prompts, comments, configuration data, and other content submitted to, generated through, or processed by the Services by or for you.

You retain ownership of your Customer Content. These Terms do not transfer ownership of Customer Content to Keldr.

You grant Keldr a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, modify, create derivative works from, and otherwise use Customer Content only as needed to:

  • Provide, operate, maintain, and improve the Services
  • Generate transcripts, captions, notes, summaries, action items, schedules, workflow outputs, and other requested outputs
  • Provide cloud features, integrations, support, troubleshooting, and security
  • Prevent abuse and enforce these Terms
  • Comply with law

This license continues for as long as needed to provide the Services, comply with your instructions, or meet legal, security, backup, or operational requirements.

You are responsible for Customer Content, including its legality, accuracy, quality, permissions, and compliance with applicable law.

The Services may allow you to record, transcribe, summarize, analyze, or automate workflows based on meetings, calls, conversations, or other communications.

You are responsible for complying with all laws and obligations that apply to your use of the Services, including recording, wiretapping, consent, workplace surveillance, confidentiality, employment, privacy, and data protection laws.

You must provide all required notices and obtain all required consents before recording, transcribing, summarizing, analyzing, sharing, or otherwise processing communications through the Services.

Keldr is not responsible for your failure to obtain legally required consent or permission.

8. AI Features and Outputs

Keldr may use artificial intelligence and machine learning technologies to provide features such as transcription, speaker labeling, captions, summaries, notes, action items, scheduling suggestions, workflow automation, search, and other productivity features.

AI-generated outputs may be incomplete, inaccurate, delayed, or unsuitable for a particular purpose. You are responsible for reviewing and verifying outputs before relying on them or sharing them with others.

You should not rely on the Services as the sole source of truth for legal, medical, financial, employment, safety-critical, emergency, or other high-risk decisions.

Keldr does not use Customer Content in identifiable form to train general-purpose AI models or third-party AI models unless you or your organization expressly enables a feature that permits that training, gives us documented instructions to do so, or the information has been aggregated or de-identified so that it is no longer personal information.

9. Local-First Features and Customer-Controlled Systems

Keldr is designed to support local-first workflows. Depending on your configuration, some processing or storage may occur on your device, in your browser, or in infrastructure you control.

You are responsible for securing and maintaining customer-controlled systems, including:

  • Devices
  • Operating systems
  • Browsers
  • Local storage
  • Customer-managed cloud storage
  • Self-hosted infrastructure
  • Identity providers
  • Credentials and API keys
  • Backups
  • Connected third-party services
  • Network and endpoint security

Keldr is not responsible for loss, unauthorized access, deletion, corruption, or disclosure of Customer Content caused by customer-controlled systems, customer-selected providers, misconfiguration, compromised credentials, or user error.

10. Integrations and Third-Party Services

The Services may allow you to connect third-party services, such as calendars, email, messaging platforms, CRM systems, project management tools, storage providers, identity providers, workflow tools, AI providers, or other applications.

By connecting a third-party service, you authorize Keldr to access, process, transmit, and use information from that service as needed to provide the connected features.

Third-party services are not controlled by Keldr. Your use of third-party services is governed by their own terms and privacy policies. We are not responsible for third-party services, including their availability, security, performance, content, actions, or data handling practices.

You are responsible for ensuring you have the right to connect integrations and send Customer Content or other information to third-party services.

11. Acceptable Use

You agree not to misuse the Services. You must not, and must not allow others to:

  • Use the Services unlawfully or in violation of these Terms
  • Record, transcribe, monitor, or analyze communications without legally required notice or consent
  • Upload, create, transmit, or share content that is unlawful, harmful, abusive, harassing, defamatory, obscene, deceptive, discriminatory, or otherwise objectionable
  • Violate the privacy, intellectual property, publicity, confidentiality, or other rights of others
  • Use the Services to build or support surveillance, harassment, profiling, discrimination, or unlawful monitoring systems
  • Use the Services to generate, distribute, or facilitate malware, phishing, spam, fraud, or other abusive activity
  • Attempt to gain unauthorized access to the Services or any related systems, accounts, networks, or data
  • Interfere with or disrupt the Services, including by overloading, scanning, probing, or attacking our systems
  • Reverse engineer, decompile, disassemble, or attempt to extract source code, models, algorithms, or underlying technology except where permitted by law
  • Circumvent usage limits, security controls, billing systems, or access controls
  • Resell, lease, sublicense, or commercially exploit the Services except as expressly allowed by Keldr
  • Use the Services in a way that could damage Keldr, our users, or third parties

We may investigate suspected violations and may suspend or terminate access to the Services where we reasonably believe these Terms have been violated.

12. Intellectual Property

Keldr and its licensors own the Services, including the software, technology, design, interfaces, features, trademarks, logos, documentation, and other materials we provide.

Except for the rights expressly granted to you, we reserve all rights in the Services.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Services except as expressly permitted by these Terms or applicable law.

You may provide feedback, suggestions, ideas, or recommendations about the Services. We may use that feedback without restriction or obligation to you.

13. Software and Updates

Keldr may provide downloadable software, desktop applications, browser extensions, command-line tools, local models, agents, or other software components.

Subject to these Terms, Keldr grants you a limited, non-exclusive, non-transferable, revocable license to install and use Keldr software only for your internal use of the Services.

The software may update automatically or require updates to continue working correctly. You agree that Keldr may provide updates, patches, bug fixes, feature changes, or security improvements from time to time.

You are responsible for maintaining compatible devices, operating systems, browsers, network access, and other requirements needed to use the Services.

14. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

If Keldr processes personal data on behalf of a business customer, our Data Processing Agreement may apply. The Data Processing Agreement is incorporated into these Terms where applicable.

You are responsible for ensuring that your use of the Services complies with applicable privacy and data protection laws.

15. Confidentiality

If either party receives non-public information from the other party that is marked confidential or should reasonably be understood to be confidential, the receiving party will use reasonable care to protect it and will use it only for purposes related to the Services.

Confidential information does not include information that is publicly available, already known without confidentiality obligations, independently developed, or lawfully received from a third party without confidentiality obligations.

16. Support

Keldr may provide support through email, documentation, chat, account channels, or other methods. Support availability may depend on your plan, subscription, or order terms.

We do not guarantee that all support requests will be resolved or that the Services will meet every specific requirement or use case.

17. Suspension and Termination

You may stop using the Services at any time. You may cancel a subscription according to the cancellation process made available in the Services or otherwise communicated by Keldr.

We may suspend or terminate your access to the Services if:

  • You breach these Terms
  • You fail to pay fees when due
  • Your use creates security, legal, operational, or reputational risk
  • We are required to do so by law
  • Your account has been inactive for an extended period
  • We discontinue the Services or a material part of them

Upon termination, your right to use the Services will cease. Depending on your configuration, plan, and applicable law, you may have a limited period to export Customer Content from Keldr-managed cloud services before deletion.

Sections that by their nature should survive termination will survive, including sections about Customer Content licenses, fees, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

18. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Keldr disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

We do not warrant that:

  • The Services will be uninterrupted, secure, or error-free
  • Transcripts, summaries, speaker labels, action items, schedules, or workflow outputs will be accurate or complete
  • The Services will meet your requirements or expectations
  • Customer Content will never be lost or corrupted
  • Integrations or third-party services will remain available or function correctly

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot be excluded, restricted, or modified under applicable law.

19. Limitation of Liability

To the fullest extent permitted by law, Keldr will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, use, business opportunity, or anticipated savings, whether incurred directly or indirectly.

To the fullest extent permitted by law, Keldr's total liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of:

  • The amount you paid to Keldr for the Services giving rise to the claim in the 12 months before the event giving rise to liability; or
  • AUD $100 if you have not paid Keldr for the Services.

These limitations apply regardless of the legal theory, whether based in contract, tort, negligence, strict liability, statute, or otherwise, even if Keldr has been advised of the possibility of damages.

20. Indemnification

You agree to defend, indemnify, and hold harmless Keldr and its affiliates, officers, directors, employees, contractors, agents, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

  • Your use of the Services
  • Customer Content
  • Your breach of these Terms
  • Your violation of applicable law
  • Your violation of any rights of another person or entity
  • Your integrations, customer-controlled systems, or customer-selected providers
  • Your failure to obtain required notices, consents, permissions, or legal bases

Keldr may control the defense of any matter subject to indemnification, and you agree to cooperate with our defense.

21. Publicity

Unless you tell us otherwise, we may use your company or organization name and logo to identify you as a Keldr customer in our website, customer lists, presentations, and promotional materials.

You may opt out of this use by contacting us at [insert support email].

You must comply with all applicable laws when using the Services, including export control, sanctions, privacy, data protection, employment, consumer protection, and intellectual property laws.

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive sanctions, or if you are listed on a government restricted-party list.

23. Changes to These Terms

We may update these Terms from time to time. If we make changes, we will update the "Last Updated" date above.

If a change is material, we may provide additional notice, such as through the Services, by email, or by another reasonable method. Unless otherwise stated, updated Terms become effective when posted.

Your continued use of the Services after updated Terms become effective means you agree to the updated Terms.

24. Governing Law and Dispute Resolution

These Terms are governed by the laws of [insert governing jurisdiction], without regard to conflict of law principles.

The courts located in [insert courts / venue] will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, except where applicable law requires otherwise.

Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction.

25. General Terms

You may not assign or transfer these Terms without Keldr's prior written consent. Keldr may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, corporate transaction, or by operation of law.

These Terms, together with any applicable order form, Privacy Policy, Data Processing Agreement, and other terms incorporated by reference, are the entire agreement between you and Keldr regarding the Services.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Keldr's failure to enforce a provision is not a waiver of our right to do so later.

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, except for payment obligations.

26. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [insert support email] Trading name: Keldr