Privacy Policy

Last Updated: [Insert date]

We've tried to make this Privacy Policy as simple and digestible as possible. If you have any questions, please reach out to us at [insert privacy or support email].

This Privacy Policy explains how the provider trading as Keldr ("Keldr," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use Keldr's website, applications, local-first AI transcription features, optional cloud services, AI scheduling, workflow automation, integrations, support, and related services (collectively, the "Services").

Keldr is designed as a local-first AI transcription service with optional paid cloud usage and transcription services. This means some processing may happen on your device or in infrastructure you control, while other processing may happen through Keldr's hosted services or service providers when you choose to enable cloud features, integrations, or paid services.

By using the Services, you acknowledge that we collect, use, disclose, and protect information as described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information that Keldr processes as an independent controller for our own business purposes, such as account administration, billing, support, website analytics, product improvement, security, marketing, and legal compliance.

When Keldr processes content on behalf of a business customer, that customer may be the controller of the relevant personal information and Keldr may act as a processor or service provider. In those cases, Keldr's processing of customer content is governed by our agreement with that customer, including our Data Processing Agreement where applicable.

If you use Keldr through your employer, client, organization, or another customer, that organization may control your account, workspace, recordings, transcripts, integrations, retention settings, and access permissions. Please contact that organization for questions about how it uses your information.

2. Information We Collect

We collect information in a few different ways, depending on how you use the Services and which features you enable.

2.1 Account Information

When you create an account, sign in, subscribe, or communicate with us, we may collect:

Name
Email address
Company or workspace name
Role or job title, if provided
Account credentials or authentication identifiers
Profile information you choose to provide
Billing and subscription information
Communications with us

2.2 Customer Content

Depending on how you configure and use Keldr, the Services may process Customer Content such as:

Audio and video recordings
Meeting, call, or conversation content
Voices and speech
Transcripts and captions
Speaker labels
Meeting notes, summaries, and action items
Tasks, workflow outputs, and scheduling information
Calendar information and availability data
Files, prompts, comments, and metadata
Information from integrations you connect

Keldr is local-first, so some Customer Content may be processed or stored locally on your device or infrastructure rather than being sent to Keldr-hosted services. If you enable optional cloud features, cloud transcription, AI scheduling, workflow automation, synchronization, backup, support, or integrations, relevant Customer Content may be transmitted to and processed by Keldr and our service providers as needed to provide those features.

2.3 Usage Data

We may collect information about how you use the Services, including:

Features used
Pages or screens viewed
Recording, transcription, or workflow activity metadata
Workspace activity
Subscription and billing events
Button clicks, preferences, and product interactions
Error reports, logs, and diagnostics
Performance and reliability data

Where reasonably practicable, we try to limit unnecessary collection of Customer Content in product analytics, logs, and diagnostics.

2.4 Device and Technical Information

We may collect information about the devices, browsers, and systems used to access the Services, including:

Device type and hardware information
Operating system and version
Browser type and version
IP address
Approximate location derived from IP address
Device identifiers
App version
Log data
Crash reports and diagnostics

2.5 Cookies and Similar Technologies

We may use cookies, local storage, pixels, SDKs, and similar technologies to:

Keep you signed in
Remember preferences
Secure the Services
Understand how visitors use our website
Improve the Services
Measure marketing or product performance

You can control cookies through your browser settings. Disabling cookies may affect some features of the Services.

2.6 Payment Information

If you purchase a paid plan or paid services, payment information may be processed by our payment provider. Keldr generally does not store full payment card numbers. We may receive billing details such as your name, email address, billing address where provided, subscription status, plan type, invoices, transaction identifiers, and limited payment metadata.

2.7 Information From Integrations

If you connect third-party services to Keldr, such as calendar, email, messaging, CRM, project management, storage, identity, or workflow tools, we may collect and process information from those services as authorized by you or your organization. This may include calendar events, availability, contacts, meeting details, messages, task data, CRM records, files, metadata, and other integration data needed to provide the connected features.

You can usually manage or revoke integration permissions through Keldr, the third-party service, or your workspace administrator.

3. How We Use Your Information

We use information to provide, secure, maintain, and improve the Services. This includes using information to:

Create and manage accounts
Provide local-first transcription features
Provide optional cloud transcription, storage, synchronization, and backup features
Provide AI summaries, notes, speaker labels, action items, scheduling, and workflow automation
Connect and operate integrations selected by you or your organization
Process payments and manage subscriptions
Provide customer support
Communicate with you about the Services
Send service, security, billing, and administrative messages
Send product updates or marketing communications, where permitted
Personalize and improve your experience
Monitor performance, debug issues, and maintain reliability
Detect, prevent, and address fraud, abuse, security incidents, and technical issues
Comply with legal obligations and enforce our agreements
Generate aggregated, de-identified, or anonymized information for analytics, research, reporting, and product improvement

4. AI, Transcription, and Model Training

Keldr may use artificial intelligence and machine learning technologies to provide features such as transcription, diarization, captions, summaries, action items, scheduling suggestions, workflow automation, search, and other productivity features.

We do not use Customer Content in identifiable form to train general-purpose AI models or third-party AI models unless you or your organization expressly enables a feature that permits that training, gives us documented instructions to do so, or the information has been aggregated or de-identified so that it is no longer personal information.

AI-generated outputs may be incomplete or inaccurate. You are responsible for reviewing transcripts, summaries, speaker labels, action items, scheduling recommendations, and workflow outputs before relying on them.

5. Local-First Processing and Optional Cloud Features

Keldr is designed to support local-first workflows. Depending on your configuration, some recordings, transcripts, or related content may remain on your device or in infrastructure you control.

You may choose to enable optional cloud features. These may include cloud transcription, managed storage, synchronization, backup, remote access, AI summaries, AI scheduling, workflow automation, integrations, support, or paid transcription services. When you enable those features, we process the relevant information as needed to provide them.

You are responsible for choosing the settings, storage model, integrations, and workflows that are appropriate for your needs and legal obligations.

We do not sell your personal information. We may share information in the following circumstances.

6.1 Service Providers and Subprocessors

We may share information with service providers and subprocessors that help us operate the Services and conduct our business, such as providers of cloud hosting, storage, databases, authentication, payments, email delivery, customer support, analytics, error monitoring, logging, AI transcription, AI summarization, workflow automation, and security services.

These providers are authorized to process information only as needed to provide services to Keldr or as otherwise permitted by law and contract.

We may share information as directed or configured by you or your organization, such as when you:

Invite users to a workspace
Share a transcript, recording, note, summary, or workflow output
Connect an integration
Export content
Configure an automation
Send information to another application or recipient

6.3 Organization and Workspace Administrators

If you use Keldr as part of an organization or workspace, administrators may be able to access, manage, export, delete, or restrict access to your account, Customer Content, usage information, integrations, and settings, depending on the product configuration and agreement with that organization.

6.4 Legal and Safety Reasons

We may disclose information if we believe disclosure is reasonably necessary to:

Comply with law, legal process, or government requests
Enforce our agreements or policies
Protect the rights, property, or safety of Keldr, our users, or others
Detect, prevent, or address fraud, abuse, security, or technical issues

6.5 Business Transfers

If Keldr is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to appropriate protections.

6.6 Aggregated or De-identified Information

We may share aggregated, anonymized, or de-identified information that does not reasonably identify you or any individual.

7. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect information from unauthorized access, alteration, disclosure, or destruction.

These measures may include access controls, encryption in transit, encryption or equivalent safeguards for managed storage where appropriate, logging, monitoring, backups, development controls, personnel confidentiality obligations, and vendor review processes.

No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

For local-first usage, customer-managed storage, self-hosted deployments, customer-controlled devices, or customer-selected integrations, you or your organization are responsible for securing the systems, credentials, devices, backups, storage locations, and providers under your control.

8. Retention of Information

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent abuse, and support legitimate business purposes.

Retention periods may vary depending on the type of information, your settings, your subscription, whether you use local-first or cloud features, and whether the information is controlled by you, your organization, or Keldr.

You may be able to delete certain information through the Services. Deleted information may remain in backups, logs, or archives for a limited period until overwritten or deleted through normal retention cycles, unless we need to retain it for legal, security, fraud prevention, or legitimate business purposes.

For local-first usage, customer-managed storage, self-hosted deployments, or customer-selected providers, you or your organization are responsible for deleting information from systems under your control.

9. Your Choices and Rights

Depending on your location and the laws that apply to you, you may have rights to:

Access your personal information
Correct inaccurate personal information
Delete personal information
Object to or restrict certain processing
Request portability of your information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Lodge a complaint with a privacy or data protection authority

You can update certain account information through your account settings. You can opt out of promotional emails by using the unsubscribe link in those emails. We may still send non-promotional messages, such as service, security, billing, or administrative messages.

If you use Keldr through an organization, you may need to contact that organization to exercise rights relating to Customer Content or workspace-controlled data.

To make a privacy request, contact us at [insert privacy or support email]. We may need to verify your identity before responding.

10. International Transfers

Keldr and our service providers may process information in countries other than the country where you are located. These countries may have privacy and data protection laws that differ from those in your location.

Where required by applicable law, we use appropriate safeguards for international transfers, such as standard contractual clauses, transfer addenda, adequacy mechanisms, or other lawful transfer mechanisms.

11. Australian Privacy

Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply, we handle personal information in accordance with those requirements.

If you are in Australia and have a privacy question, complaint, or request, please contact us first at [insert privacy or support email]. We will take reasonable steps to respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

12. U.S. State Privacy Notices

Depending on where you live, U.S. state privacy laws may give you additional rights regarding your personal information.

Keldr does not sell personal information. Keldr does not use Customer Content in identifiable form for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide any required choices.

Authorized agents may submit requests where permitted by law. We may require verification of the request and the agent's authority.

13. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us at [insert privacy or support email] and we will take appropriate steps to delete the information.

If a higher age threshold applies in your location, you must meet that age threshold to use the Services.

14. Marketing Communications

We may send you product updates, newsletters, offers, or other marketing communications where permitted by law. You can opt out of promotional emails at any time by following the unsubscribe instructions in those emails or contacting us.

Even if you opt out of marketing communications, we may still send you service-related, transactional, security, billing, or administrative messages.

15. Third-Party Services and Links

The Services may allow you to connect to third-party services or may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third parties.

Your use of third-party services is governed by their own terms and privacy policies. You are responsible for reviewing and configuring third-party permissions before connecting them to Keldr.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last Updated" date above. If changes are material, we may provide additional notice, such as through the Services, by email, or by another reasonable method.

Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us at:

Email: [insert privacy or support email] Trading name: Keldr